Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption.
They are only decrypted after they reach our computer.
They are not held in clear text on any web site.

Contacting Us

If you need to reach us, please email us using the link on the store page,
alternatively, you can call on [PHONE] (International +44 0845 050 9712)
or write to us at Hollywood Lashes Ltd, South Orchard, Markham Road, Tuxford, Notts, NG22 0NP

Privacy Policy

Hollywood Lashes Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment.
In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.
They are also used after you have logged on as part of that process.
You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies.
If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the unopened goods within 7 working days for a full refund, excluding the cost of delivery.
Do this by contacting us by email or telephone and quoting the order number supplied to you.
Your refund will be paid on receipt of the products safely reaching us.
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

In the case of returning items ie mis ordering ie your mistake, change of mind etc we may offer a restocking charge of 20% of the item/s. Trading standards rules on business to business transactions state
that we are not obligated to offer a refund or accept returns on items which are not faulty. Shipping and handling charges will not be reimbursed.

Any goods returned should be in an unopened/sealed saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Any suspected fault with adhesive should be reported within 7 days, Our adhesive is manufactured under ISO’S and should reach you in perfect condition.
We will not refund adhesive after 7 days, we will only accept adhesive after consultation on 01777 322322 Hollywood lashes cannot be responsible for adhesive that has had the top left off or stored incorrectly.
We will return any suspected faulty adhesive to the manufacturer, their report/analysis is final.
Exemptions:
We do not accept returns on Tweezers, Hollywood Lashes tweezers leave us in a chemically sharpened state, they have very fragile needle points. Dropping or mis use of the tweezers will damage the points.

We do not accept returns on pots of lashes unless there has been a mistake made in your order. Lash pots contain either 1000, 2000  lashes we do not have the resources to count them on their return.

We do not accept returns on Mascara’s or Coatings, these cannot be resold without the risk of cross contamination.

About Us

This web site is owned and operated by Hollywood Lashes Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Hollywood Lashes Ltd
South Orchard
Markham Road
Tuxford
Notts
NG22 0NP
Phone: 0845 050 9712
Phone: 01777322322
Email: hollywoodlashes1@btinternet.com
Vat Number 989010302

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Purchasing Hollywood Lashes products does not automatically give the rights to use the Hollywood Lashes name or associated logo’s. A license must be issued by Hollywood Lashes Ltd. For further information Telephone 01777322322.

Shipping & Handling

Orders are sent by 1st Class Royal Mail Recorded Delivery at a cost of £4.50 up to 100g
Orders on Free Delivery over £50 are sent by 2nd Class Recorded Delivery

Where an order exceeds the weight limit the order will be charged at cost to send the item at the amount charged by Royal Mail or a courier service.

Kits weigh over 2k and are sent by Courier 24 hour at a cost of £10

Shipping to Europe is double the UK rates and items will be sent by Royal Mail International Signed For up to 100g
Orders over the weight limit will be sent by Royal Mail Global Priority.

Free shipping on orders over £50 exclude vat and shipping costs.

Orders must be received by 3.30pm for same day dispatch.

We are not responsible for the failings of any shipping agent ie Royal Mail or Interlink Express.
When an order is made and shipping is agreed, we will dispatch the same day via the shipping agent chosen.
We will not enter into any claim for consequential loss appertaining to any failing by the shipping agents.

Delivery Schedule

We despatch your order same day payment clears on orders received before 3.30pm. Not including weekends.
You must inform us within 4 working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem.
Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

We are not responsible for the failings of any shipping agent ie Royal Mail or Interlink Express.
When an order is made and shipping is agreed, we will dispatch the same day via the shipping agent chosen.
We will not enter into any claim for consequential loss appertaining to any failing by the shipping agents.

Back Orders

If your item is not in stock, we will back order for you. You will always be informed with the option to cancel your order if you would rather not wait.

Custom Coloured Rhinestones will have a lead time of 2 weeks.

Back ordered items will not incur a further shipping charge to yourself.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other countries orders VAT is not added.

Disclaimer

Hollywood Lashes are not to be held responsible for any injury or legal action being taken through
wrong use/application of any of its products by the therapist/salon

We are not responsible for the failings of any shipping agent ie Royal Mail or Interlink Express.
When an order is made and shipping is agreed, we will dispatch the same day via the shipping agent chosen.
We will not enter into any claim for consequential loss appertaining to any failing by the shipping agents.

Hollywood Lashes Trademarks

Hollywood Lashes, Lash Express Lashbond & Wink Wink are all registered trademarks
Purchasing any of these products does not give the automatic right to use the Trademarked names or Logos .
Permissions and Licensing must be obtained from Hollywood Lashes Ltd on 01777322322 before names or logos can be used for advertising, price lists, social media pages.
Hollywood Lashes Kits purchased through the website without a license issued by the trademark owner will be sent out unbranded and any marketing material will be omitted. Call for further information.

Training Terms & Conditions

Your training booking is a training package ie. training for one therapist including kit.

Hollywood Lashes Ltd reserve the right to cancel or change a booked date and/or by giving 7 days’ notice of  termination except in the case of emergencies, when we reserve the right to give less notice. We cannot be held responsible for travel / childcare costs, loss of earnings or any potential associated costs due to cancellations on either side.

All training must be paid in full 7 days prior to the allotted training date.

All payments are non-refundable; once the deposit/monies have been received you will receive an invoice and confirmation letter, after which a contract will exist. In the case of payment not being received, we reserve the right to cancel your booking.

If you need to cancel a confirmed booking you must contact us in writing. It is recommended you use recorded delivery ensuring you keep the proof of postage.

Change of training date is only by negotiation and may incur further costs.

Should you cancel your confirmed booking then the following cancellation charge will apply:

14 days or less will result in 100% loss of the total cost.

No refund will be given for non-attendance, you are purchasing a training package for whatever course we offer, all our courses are training packages which is made up of a training session & training kit.

Hollywood Lashes Ltd will not commence training with a student unless the student attends the training session with a  Hollywood Lashes® russian lashes, lash express/wink wink Kit purchased as part of the “training package” from Hollywood Lashes (second-hand or eBay purchased kits will not be accepted). Our trainers will not train you with any other companies’ products.

NO second hand / ebay or other systems kits will be accepted for the offer!!!